Alta Wallet Recovery: What Happened to Alta Wallet and What to Do Now

Alta Wallet, a Japanese multi-coin app for Bitcoin, Ethereum, Litecoin, and Dogecoin, ended service on July 14, 2018, and the app has not worked since.

Your coins were never inside it: Alta only stored the keys to them, your 12-word passphrase is the backup for those keys, and the coins themselves still sit on the blockchain — which is why Alta Wallet recovery runs through those 12 words, not the dead app.

But two moves make things worse, and they’re the two people try first: wiping the old phone, and downloading the app from a mirror site. One destroys your last copy of the keys; the other hands them to a scammer.

What actually happened to Alta Wallet

Alta Wallet launched in 2016 as a wallet app from Japan, built by Cardano Labo and marketed as the country’s first beginner-friendly multi-coin wallet. It supported Bitcoin, Ethereum, Litecoin, and Dogecoin, with Dash on the Android and desktop versions, and it ran in Japanese, English, Chinese and Vietnamese, with balances displayed in USD, JPY, VND, or CNY. Besides the iPhone and Android apps, there were desktop versions for Windows, Mac and Linux.

It didn’t last two years. Alta announced that the service would end on July 14, 2018, and the official notice told users one thing: restore your existing wallet in another wallet app by entering its passphrase. It listed Infinito Wallet, Ginco, Jaxx and Coinomi for phones and Exodus for desktop, and Alta’s step-by-step migration guide used Infinito Wallet as its example.

Here’s what the 2018 advice can’t tell you: Infinito Wallet has since shut down too, and its old website now belongs to a separate wallet project that says it is independent of the former Infinito team. If you follow the 2018 migration guide today, you land on a second dead app. That sounds worse than it is. Alta’s 12 words were a standard recovery phrase that other wallets could restore, which is why the notice could list five different apps. The passphrase was always the part that mattered, and it still is.

A note on terms: Alta called the 12 words its “recovery passphrase.” They are what other wallets call a recovery phrase or seed phrase, not the optional extra passphrase that some wallets let you add on top of one.

How to recover an Alta wallet: the steps

Recovery runs through your 12-word passphrase, not the dead app. In short: secure any material you still have, restore the 12 words into a current wallet, and move the coins to a fresh wallet you control. Each step is covered in more detail below.

1. Protect your material. Leave the old phone or computer untouched and gather every note that could hold the 12 words.
2. Restore the passphrase. Install a current, reputable wallet that supports your coins, choose the option to restore an existing wallet, and enter the 12 words. If you created several wallets inside Alta, restore each with its own passphrase.
3. Check a zero balance before you assume the phrase is wrong. Look up an old address on a block explorer. An empty screen in one app can be a derivation-path issue.
4. Handle a rejected or incomplete phrase systematically. Don’t guess by hand: wrong or missing words can be searched for systematically, as explained below.
5. Move the coins. Once the balance loads, move everything to a new wallet you set up today.

Before anything else: protect what you still have

A wrong move at this stage can close a door that’s still open. Secure your material first:

• If the old phone with Alta on it still exists, don’t factory reset it, don’t sell it, and don’t hand it to a repair shop. Even when the app no longer opens, its data can still contain your wallet keys. Charge it, put it in airplane mode, and set it aside. If you used the desktop version, treat that computer the same way.
• Search for the paper. Alta made you write down 12 words when you created each wallet. People find that note years later in notebook margins, between book pages, in a photo of a screen, in an email draft to themselves.
• Write down every word and fragment you find, in the order you find them, before you test anything.
• Never type those 12 words into a website or a chat message — no exceptions. Anyone who asks you to is after your coins.

What you still have decides the route back

The scenarios below run from strongest position to weakest. Find yours.

You have the complete 12-word passphrase

Nothing else in this guide will be easier than this. You don’t need Alta, and you don’t need Infinito. Install a current, reputable wallet app that supports your coins, choose the option to restore or import an existing wallet, and enter the 12 words.

Two things are worth knowing in advance. First, if you created more than one wallet inside the Alta app, each one had its own unique passphrase, so restore each separately. Second, a zero balance after restoring doesn’t prove your words are wrong. Different apps rebuild addresses along different routes, called derivation paths, the trail a wallet follows from your 12 words to your addresses. An older phrase sometimes needs a second app or a manual path setting before the balance loads. Check the receiving address against a block explorer before you conclude anything, and see our guide to a zero balance after a restore for the other causes. If your coins were Bitcoin, the options for this situation are covered on our Bitcoin recovery page.

Once the balance appears, move everything to a fresh wallet you set up today. A backup written in 2016 or 2017 has had a decade of chances to be photographed or copied.

The passphrase is rejected, or words are missing

Often still workable, and here’s the math behind that claim. Each of the 12 positions holds one word from a fixed list of 2,048, the BIP-39 word list. One unreadable or missing word means 2,048 candidates, which software checks in seconds. A built-in checksum (a mathematical fingerprint in the final word) rules out most wrong combinations automatically, which shrinks the search further. With the remaining words intact, systematic recovery can handle a phrase with gaps in it, or a phrase the new wallet rejects because of a wrong word or wrong order. Crypto Recovers works with phrases that are missing up to four words; our guide to recovering missing seed words explains the method.

Whether a case is workable depends on how much other information exists. Bring everything: the fragments, the order you think they were in, even words you’re unsure about, and any old receiving address that can confirm a candidate.

No passphrase, but the old phone or a phone backup survives

A narrower path, but a real one. Alta kept the keys on the device, so a phone that was never wiped, or a full backup of it, can still hold recoverable wallet data, even when the app itself won’t start. This is delicate work: every use of the device risks overwriting what’s left. Leave the phone alone and get the situation assessed before anyone experiments on it.

You have nothing

Then the honest answer is that no route exists. Twelve unknown words from a 2,048-word list produce a search space beyond any computer on earth, and no legitimate service can rebuild a passphrase from nothing. We’d rather tell you that clearly than have you spend time and money on someone who claims otherwise.

Alta Wallet is not ALTA the token

The two names look almost the same, so check which one you mean. Alta Wallet was the Japanese wallet app this guide covers. ALTA (Alta Finance) is an unrelated token tied to a real-estate finance project. If you hold ALTA tokens in a working wallet, nothing on this page applies to you. Your situation is about a token, not a discontinued wallet.

Do not download Alta Wallet today

Third-party download sites still rank in search results and still list Alta installers. Skip them. The servers behind the app shut down in 2018, so a freshly installed copy can’t sync balances or send anything, and an installer from a mirror site is exactly the kind of file that carries malware aimed at people searching for old crypto. The same goes for the old Infinito Wallet website: it is no longer run by the Infinito Wallet team.

Be careful with recovery offers too. A service that demands payment upfront or promises a guaranteed result deserves suspicion, because the outcome depends on what you still have.

After you regain access

Set up the new wallet yourself, on your own device, and write its new recovery phrase on paper — or better, stamp it into metal, since paper burns, fades, and tears. Keep it offline: no photos, no cloud notes, no password managers holding seed words. The people reading a page like this one in 2036 will be the ones who skipped this step in 2026.

If your Alta situation involves rejected words, a partial phrase, or an old phone you don’t want to risk damaging, start with a free assessment: an honest answer on what’s technically possible, before any commitment. No recovery, no fee, and we never hold or control your funds. Our legacy wallet recovery service covers discontinued apps like Alta.

If that assessment leads to a recovery, the last step stays with you: you open the restored wallet and move the coins yourself into the new wallet you set up. The agreed fee is paid separately under the contract and never comes out of the recovered coins.

Need help with Alta Wallet recovery? Contact us.

FAQ: Alta Wallet Recovery

Is Alta Wallet still working?

No. Alta Wallet was discontinued on July 14, 2018, and the app hasn’t worked since. That doesn’t mean your cryptocurrency is gone. Your coins are still recorded on the blockchain, and your original 12-word recovery phrase still restores access in a compatible modern wallet.

Can I recover cryptocurrency from an old Alta Wallet backup?

Yes, as long as you have the 12-word passphrase and the cryptocurrency hasn’t been moved. Restore your wallet by entering the original 12-word recovery phrase into a modern wallet that supports the same blockchain. Before you do, check one of your old addresses on a block explorer to confirm the funds are still there.

Why does my restored Alta Wallet show a zero balance?

A zero balance doesn’t necessarily mean your recovery phrase is wrong. Different wallet apps can use different derivation paths (the route from your words to your addresses), so the same phrase produces different addresses in different apps. Compare one of your original receiving addresses against a block explorer. If the funds are still there, your cryptocurrency is safe, and the issue is most likely the app’s restoration settings, not the phrase.

Why is my Alta Wallet recovery phrase invalid?

The usual causes are a misspelled word, a missing word, or two words swapped. BIP39 phrases carry a checksum, so a wrong word is caught almost every time. The same mechanism rules out most wrong combinations when a word is missing entirely. If the rest of the phrase is correct, recovery is often possible by testing candidates for the wrong or missing positions.

Can I recover my Alta Wallet if I only have my old phone?

Possibly. Alta Wallet stored private keys locally on the device, so if your old phone hasn’t been reset or wiped, it may still hold recoverable wallet data. If this is your only remaining copy, stop using the phone right away: continued use can overwrite what’s left and reduce the chances of recovery. The same applies to a computer that ran the desktop version.

Is Alta Wallet the same as the ALTA cryptocurrency project?

No. Alta Wallet was a wallet app from Japan for phones and desktop computers, discontinued in 2018. ALTA (Alta Finance) is a separate project focused on real-estate finance. The names look alike, but they’re unrelated.