Cryptocurrency
Ethereum Wallet Recovery Service
Locked out of an Ethereum wallet? We help with forgotten keystore passwords, invalid or incomplete recovery phrases, deleted wallet files and old or presale wallets. Free assessment; no recovery, no fee.
Request an assessment+31 85 109 1211
- Since 2019Recovery specialist
- KvK 75927276Registered in the Netherlands
- AmsterdamPhysical office
- Non-custodialYou move the coins
Quick answers
What Ethereum material can be recovered?
A keystore file, a recovery phrase (even partial), or a device can be assessed. For an encrypted file, any password clues help narrow the search; the file alone does not guarantee recovery.
Why does a restored wallet show zero ETH?
A missing passphrase, a different derivation path or account selection can explain a zero balance, but the balance alone does not identify the cause. Compare the restored address with a known address and check its balance and transaction history on the correct network.
Can a presale wallet be recovered?
Yes, in many cases: the presale format is known, and the file plus any password clues makes a search realistic.
Our Ethereum wallet recovery services
Forgotten Ethereum wallet password
You still have the keystore file, the UTC/JSON file that wallets such as MyEtherWallet, Mist and Geth created, but the password will not come back. Recovery is a password search against the encrypted private key inside the file, always run on a copy. Anything you remember about how you built the password, such as its length, a pattern or the era it dates from, narrows the candidate list. How keystore password recovery works
Invalid or incomplete recovery phrase
MetaMask and many other Ethereum wallets use a 12-word recovery phrase. If yours is rejected because of a misread word or a wrong order, the BIP-39 checksum and the 2,048-word list bound the search. Every missing word multiplies the raw search space by 2,048. We reconstruct phrases with up to four missing words; which positions are known, whether an old receiving address can confirm a candidate and the search time decide whether it is feasible. How missing seed words are recovered
Restored wallet shows zero ETH
A zero balance after a restore is a diagnostic problem before it is a loss. Using an address you know, we check whether a passphrase was set, whether the wallet used the standard derivation path and whether the funds sit on a later account index than the one first shown. Zero balance after a restore
Deleted wallet file
The wallet was on a computer that crashed, a drive you formatted or a folder you cleaned out years ago. If you still have the drive, a deleted file can sometimes be brought back, because deletion removes the reference, not the data. That works only until something overwrites it, and on an SSD, TRIM may already have cleared it. Set the drive aside and don't install anything on it. Wallet on a broken computer or drive
Old or discontinued Ethereum wallet
Mist and the original Ethereum Wallet app were declared unsupported in 2019, and Jaxx Liberty shut down in 2023. Obsolete software does not touch the coins. The keystore file or recovery phrase it left behind still opens the account, and we read these legacy formats so that you can restore access in a current wallet. Mist wallet recovery
2014 presale wallet
Buyers in the 2014 Ether sale received an encrypted wallet file, protected by a password they set during the purchase. That file is what a password search runs against. It is a different format from a keystore file, and each case needs its own assessment. Without the file or a backup copy, there is nothing to run a search against. Ethereum presale wallet recovery
Before you contact us
Mistakes to avoid
- Don't upload a keystore or presale file to a website or an online "checker". Work only on copies, offline.
- Don't rename the keystore file or edit its contents. It has to stay valid JSON to open.
- Don't type a recovery phrase, private key or password into a site you reached through an ad, an email or a direct message. Lookalike wallet sites are built to collect them.
- Don't keep using, format or install software on a drive that held a deleted wallet file.
- Don't download old wallet software such as Mist from search results. Fake download sites target those searches.
- Never share your recovery phrase, private key or password with anyone, including us, to get an assessment.
Information that helps the assessment
- Which wallet or software created the account, such as MetaMask, MyEtherWallet, Mist, Geth, Jaxx Liberty, a Ledger or Trezor, or the 2014 presale, and roughly when.
- What you still have: a keystore (UTC/JSON) file, a presale file, a complete, partial or uncertain recovery phrase, a device or a backup. Describe it; don't send it.
- What you remember about the password: its length, the character types, words or dates in it, and the keyboard layout you used then.
- The public Ethereum address, if you know it. It shows where the funds are and lets a candidate be confirmed.
- What happened, and what you have already tried.
Boundaries
What we do not do
Theft, scams or a wrong address
A confirmed blockchain transaction cannot be reversed, cancelled or redirected, by us or by anyone.
A completely lost recovery phrase
With no phrase, wallet file, device, backup or partial information left, there is nothing to reconstruct from.
Guaranteed outcomes
No honest service can guarantee success. Whether recovery is possible depends on what you still have, and the assessment tells you before you commit.
We tell you honestly what is realistic before you commit — including when the answer is no.
How it works
A clear process from first contact to handover.
Tell us what happened
Share the wallet or software name, approximate year, device, problem and what material still exists. Do not send a seed phrase, private key, password, wallet file or ID document.
Initial feasibility view
Once we have enough information, we usually explain the likely recovery route, the main uncertainties and an initial indication of duration.
Verify and agree
We verify identity and ownership or legal authority. Scope, working method, fee and sensitive-material handling are agreed in writing before sensitive work begins.
Transfer or hand over material
PGP, our secure encrypted upload environment, in-person handover or agreed shipment may be used. We request only what is needed and work with copies where possible.
Technical recovery
We test the agreed recovery route in a controlled environment. You receive meaningful updates when findings affect the outlook, scope or next decision.
Client-controlled handover
Access is handed back through the agreed route. You open the wallet and move the assets to a wallet you control; case material is then handled according to the agreement and privacy policy.
Trust
A real company with a verifiable process.
Registered & named
Registered in the Netherlands (KvK 75927276) with a named team and a physical office in Amsterdam.
A written agreement first
Scope, fee and security measures are agreed in writing before any work. If you prefer, we can sign an NDA before you share substantive case details.
Always non-custodial
We restore access; you move the coins yourself. We never hold, manage or transfer your assets.
Ownership is verified
Identity, ownership and legal authority are verified with risk-based KYC/AML checks.
Good to know about Ethereum wallet recovery
- Why the password is the bottleneck. Ethereum keystores derive their encryption key from the password with scrypt or PBKDF2, a deliberately slow step that every candidate has to pass and that no tool can shortcut. There is no reset button and no support ticket that recovers a forgotten keystore password. Each case needs its own assessment of the file and of what you remember.
- A password needs its file. A password on its own is not wallet material: it only decrypts the file it was set for. Without the keystore, the presale file or a backup copy, there is nothing to test it against.
- MetaMask password versus phrase. The MetaMask password only decrypts the vault on one device. The Secret Recovery Phrase is the universal route out of MetaMask and restores the wallet anywhere, including after a reinstall, but it does not bring back accounts imported from a private key or JSON file.
- Hardware wallets. On a Ledger or Trezor, the ETH account is derived from the device's recovery phrase, so the device or that phrase is the route back. The coins themselves are on the blockchain, not on the device.
- Tokens. ERC-20 tokens sit on the same address as the ETH, so restoring access to the address restores the tokens too. A wallet may still need to be told to display some of them. Tokens not showing
Ethereum wallets we work with
- MetaMask: browser vaults and the Secret Recovery Phrase. MetaMask wallet recovery
- Ledger and Trezor: hardware wallets that store ETH, and their recovery phrases. Ledger and Trezor recovery
- Blockchain.com: the non-custodial wallet, its recovery phrase and encrypted wallet backups. Blockchain.com wallet recovery
- Jaxx Liberty: discontinued, with the funds still reachable when the right material survives. Jaxx Liberty wallet recovery
- MyEtherWallet, Mist and Geth: the classic keystore (UTC/JSON) file cases. Ethereum keystore recovery
- Ether.li: 2-of-3 multisig wallets whose service no longer responds; the recovery sheet decides what is still possible. Ether.li wallet recovery
Ethereum wallet recovery FAQ
Can I recover an Ethereum wallet with only the address?
No. A public address shows where the funds are and lets a recovered key be checked, but it cannot recreate the private key, the recovery phrase or the wallet file.
Is a keystore file the same as a recovery phrase?
No. A keystore (UTC/JSON) file is one private key, encrypted with a password. A recovery phrase is a list of words that regenerates a whole set of keys. They are separate backups with separate recovery routes, and a 2014 presale file is a third, older format.
Do you also help with Ethereum Classic (ETC)?
Yes. We help Ethereum Classic owners in the same way as Ethereum owners, with forgotten passwords and other wallet access problems. ETC uses the same kinds of private keys and keystore files as ETH, although a recovery phrase may derive ETC under its own derivation path.
Do you recover ETH sent to the wrong network or address?
We can assess suitable wrong-network cases. What is possible depends on the networks involved and who controls the receiving address. A confirmed transaction cannot be reversed, and we cannot access funds held at an address controlled by someone else.
How much does crypto wallet recovery cost?
It depends on the wallet's value and how complex the case is: our success fee runs from 20% of the recovered amount down to 2%. The exact rate is agreed in writing before any work starts — no hidden costs and no hourly rates.
Do you take custody of the assets at any point?
No. We restore access; you open the wallet and move the funds yourself. We cannot initiate a transaction on your behalf.
Do I need to send my seed phrase or password?
No — first contact needs no sensitive material, and we never ask for it through forms or chat. Under a written agreement we can work with copies of wallet files in a controlled environment, so your keys stay under your control.
What if my wallet was stolen or I was scammed?
We do not take stolen-crypto or scam cases, and blockchain transactions cannot be reversed. That is a police and legal matter.
