FAQ
The questions we hear most on this page
Which wallets do you work with?
Our core expertise covers Bitcoin Core, Electrum, MultiBit, Blockchain.com, Ledger, Trezor, MetaMask and more — see the full directory above. If yours is not listed, the possibilities depend on the wallet format and what you still have.
What do you need from me to start?
Only a general description of the situation. We never ask for a seed phrase, private key or password through the form, chat or email.
Can an old crypto wallet be recovered?
Often, yes. An old wallet is a file that holds your keys, and even when the original software no longer runs, that file can usually still be worked with. MultiBit and early Bitcoin Core wallets are among the most common cases we see. Whether recovery is realistic depends on what you still have, so the first step is to describe what happened.
How long does a wallet recovery take?
It depends on the case: simple password cases can finish within days, complex reconstructions can take weeks. You get an honest estimate after the assessment.
What does wallet recovery cost?
The assessment is free. Our success fee ranges from 20% down to 2% of the recovered amount, depending on the value of the wallet and the complexity of the case, and it is agreed in writing before any work starts. No recovery, no fee, and no advance payment.
Can you guarantee recovery?
No, and be wary of anyone who does. Recovery depends entirely on what you still have.
I lost my crypto, what can I do?
First: was it stolen, or are you locked out? If someone scammed you or moved the funds out of your wallet, report it to the police and seek legal advice. A confirmed transaction cannot be reversed; any investigation or legal recovery has an uncertain outcome and falls outside our services. If the crypto is still yours but you cannot get in, because of a forgotten password, an invalid seed phrase, a damaged wallet file or an old wallet that will not open, that is what we do. Tell us what you still have and we will give you a straight answer.
All questions answered