Wallet
Ledger Wallet Recovery Service
Locked out of your Ledger? We help when the passphrase is forgotten, the recovery phrase is invalid or incomplete, or the device is wiped, lost or broken. Free assessment; no recovery, no fee.
Request an assessment+31 85 109 1211
- Since 2019Recovery specialist
- KvK 75927276Registered in the Netherlands
- AmsterdamPhysical office
- Non-custodialYou move the coins
Quick answers
Can I restore a Ledger without the device?
Yes. Ledger uses a 24-word BIP-39 recovery phrase. Restore it only in a wallet with a compatible BIP-39 implementation, then use the same passphrase if one was set, derivation path, account and network settings to find the expected wallet addresses.
What happens if I forget the PIN?
Stop guessing: a Ledger device resets after three wrong PIN attempts. Before resetting, verify a usable recovery phrase or a previously configured Ledger Recover or Recovery Key backup. An optional BIP-39 passphrase is still needed separately for its protected accounts. Without a usable backup, resetting may erase the only remaining keys.
I restored and the balance is zero. Is my phrase wrong?
Usually not. First check whether the same optional passphrase was used, then re-add the relevant accounts and address types in Ledger Wallet (formerly Ledger Live). A different passphrase creates a different wallet, and missing accounts can make a correct recovery appear empty.
Can a Ledger phrase with missing words be recovered?
Possibly. Ledger uses a 24-word BIP-39 phrase, so feasibility depends on how many word positions are unknown, the known words and any other reliable constraints. We derive the candidate phrases and check them safely against an address you already know, and we can reconstruct phrases with up to four missing words.
Our Ledger recovery services
Forgotten BIP-39 passphrase
The optional passphrase, often called the 25th word, opens a hidden wallet that your 24 words alone never show. This is a hard case, but even a partial memory gives us something to work with: its length, its structure or the characters you tend to use. How Ledger passphrase recovery works
Invalid or incomplete recovery phrase
A misspelled, swapped or missing word makes the device reject the phrase, and a different valid phrase restores a different wallet. A misspelled or swapped word is often fixable at home; professional help matters when words are missing, uncertain or unreadable: one missing word at a known position leaves 2,048 candidates, and we reconstruct phrases with up to four missing words. What is possible with a damaged Ledger phrase
Lost, stolen or broken device
Your crypto lives on the blockchain, not on the device. A valid 24-word phrase restores the wallet on a compatible hardware or software wallet, provided the passphrase, accounts and derivation paths match the original setup. Restore a Ledger without the device
Forgotten PIN or wiped device
Three wrong PIN attempts reset a Ledger. The reset erases the device, not the assets recorded on the blockchain, but only a usable backup brings the accounts back. Stop guessing and check which backups you have first. We cannot recover the PIN itself; we can help when the recovery phrase is incomplete or rejected, or a passphrase is missing. Forgot your Ledger PIN?
Restored wallet shows the wrong balance
A correct phrase can still open an empty-looking wallet when the passphrase, account index or address type differs from the original setup. We check accounts and standard derivation paths against an address you know before anyone concludes the funds are gone.
Physical damage to the device
A broken screen, a failed USB port or buttons that no longer respond. If the complete recovery phrase survives, replacement is the right call, not repair: restore the phrase on a new Ledger. Repair is only worth assessing when the PIN is still known and no phrase survives, and even then it depends on the model. How to reset and restore a Ledger Nano
Before you contact us
Common mistakes to avoid
- Don't keep guessing your PIN. Three wrong attempts reset the device.
- Don't reset or wipe the Ledger until you have verified a usable backup. Without one, a reset may erase the only remaining copy of the keys.
- Don't enter a partial or uncertain phrase into an online tool or website.
- Don't download "recovery" software from search results, ads or direct messages. Learn how fake Ledger scams work.
- Never share your full 24 words with anyone, including us, to get an assessment.
Information that helps the assessment
- Which Ledger model you have, such as a Nano S, Nano S Plus, Nano X, Flex or Stax.
- What remains of the recovery phrase, including words that are partial or uncertain. Describe what you have; don't send the words.
- Anything you remember about the passphrase, such as its length or structure.
- Whether Ledger Recover or a Ledger Recovery Key was set up.
- What happened, and what you have already tried.
Boundaries
What we do not do
Theft, scams or a wrong address
A confirmed blockchain transaction cannot be reversed, cancelled or redirected, by us or by anyone.
A completely lost recovery phrase
With no phrase, wallet file, device, backup or partial information left, there is nothing to reconstruct from.
Guaranteed outcomes
No honest service can guarantee success. Whether recovery is possible depends on what you still have, and the assessment tells you before you commit.
We tell you honestly what is realistic before you commit — including when the answer is no.
How it works
A clear process from first contact to handover.
Tell us what happened
Share the wallet or software name, approximate year, device, problem and what material still exists. Do not send a seed phrase, private key, password, wallet file or ID document.
Initial feasibility view
Once we have enough information, we usually explain the likely recovery route, the main uncertainties and an initial indication of duration.
Verify and agree
We verify identity and ownership or legal authority. Scope, working method, fee and sensitive-material handling are agreed in writing before sensitive work begins.
Transfer or hand over material
PGP, our secure encrypted upload environment, in-person handover or agreed shipment may be used. We request only what is needed and work with copies where possible.
Technical recovery
We test the agreed recovery route in a controlled environment. You receive meaningful updates when findings affect the outlook, scope or next decision.
Client-controlled handover
Access is handed back through the agreed route. You open the wallet and move the assets to a wallet you control; case material is then handled according to the agreement and privacy policy.
Trust
A real company with a verifiable process.
Registered & named
Registered in the Netherlands (KvK 75927276) with a named team and a physical office in Amsterdam.
A written agreement first
Scope, fee and security measures are agreed in writing before any work. If you prefer, we can sign an NDA before you share substantive case details.
Always non-custodial
We restore access; you move the coins yourself. We never hold, manage or transfer your assets.
Ownership is verified
Identity, ownership and legal authority are verified with risk-based KYC/AML checks.
Good to know about Ledger recovery
- PIN and passphrase. A Ledger PIN has 4 to 8 digits. The optional BIP-39 passphrase is a separate string of up to 100 characters, used temporarily or attached to a secondary PIN. Keep an exact backup of it: the recovery phrase alone cannot recreate it.
- Ledger Recover and Recovery Key. These are extra backup routes only if they were configured beforehand. Recover requires an available backup and its identity-verification process; Recovery Key requires the configured card, its own PIN and a compatible Ledger device. Neither replaces an optional passphrase, and a written or metal phrase backup remains a separate option. How the Ledger Recovery Key works
- Search time. Word count alone cannot give a reliable timeframe for a partial phrase. Feasibility and search time depend on the phrase length, which positions are known, the number of plausible alternatives, a known receiving address, the relevant derivation paths and the available hardware. The assessment establishes those constraints before you rely on an estimate.
- Cryptocurrencies a Ledger can store. A Ledger hardware wallet can store Bitcoin, Ethereum and many other networks. See also Bitcoin, Ethereum, Litecoin, XRP and Dogecoin wallet recovery.
Ledger wallet recovery FAQ
Which Ledger models do you work with?
Current and earlier models, including the Nano S, Nano S Plus, Nano X, Nano Gen5, Flex and Stax. The recovery route depends far more on the backup you still have than on the model.
How long does Ledger recovery take?
Most cases take a few days to a few weeks; complex searches can take months. After the free assessment you get a realistic estimate based on what is missing and what you still have.
Can you recover a completely lost Ledger recovery phrase?
No. With no phrase, no backup and no partial information, there is nothing to reconstruct from. A partial, damaged or uncertain phrase is a different story.
How much does crypto wallet recovery cost?
It depends on the wallet's value and how complex the case is: our success fee runs from 20% of the recovered amount down to 2%. The exact rate is agreed in writing before any work starts — no hidden costs and no hourly rates.
Do you take custody of the assets at any point?
No. We restore access; you open the wallet and move the funds yourself. We cannot initiate a transaction on your behalf.
Do I need to send my seed phrase or password?
No — first contact needs no sensitive material, and we never ask for it through forms or chat. Under a written agreement we can work with copies of wallet files in a controlled environment, so your keys stay under your control.
What if my wallet was stolen or I was scammed?
We do not take stolen-crypto or scam cases, and blockchain transactions cannot be reversed. That is a police and legal matter.
