Wallet
Blockchain.com Wallet Recovery Service
Locked out of a Blockchain.com or older Blockchain.info wallet? We help with forgotten passwords and second passwords, wallet.aes.json backups and invalid recovery phrases. Free assessment; no recovery, no fee.
Request an assessment+31 85 109 1211
- Since 2019Recovery specialist
- KvK 75927276Registered in the Netherlands
- AmsterdamPhysical office
- Non-custodialYou move the coins
Quick answers
Is my Blockchain.com wallet custodial or non-custodial?
The Trading Account is custodial (the exchange resets passwords); the DeFi Wallet is non-custodial and can only be recovered through your Recovery Phrase or an encrypted backup.
What is the second password on old wallets?
Pre-2016 Blockchain.info wallets could add a second password that decrypts the keys. Nothing stores it, so the only route is a search against the wallet.aes.json backup. The current app flow does not use it.
Can I restore my Blockchain.com wallet with only my email?
No. A non-custodial wallet is not tied to the email address; access comes from the recovery phrase (or the keys). Email alone does not unlock it.
What if my recovery phrase is invalid?
Check the order and spelling first, then check whether the wallet is an older Blockchain.info wallet with a legacy phrase. If words are missing or uncertain, reconstruction may be workable, but that depends on the phrase format and how much reliable information is left.
Our Blockchain.com recovery services
Forgotten Blockchain.com wallet password
Blockchain.com cannot reset the password of the non-custodial DeFi Wallet or an older Blockchain.info wallet, because it never stores it. If you still have the 12-word recovery phrase, the phrase restores the wallet without the password. Without the phrase, we search for the password offline against the encrypted wallet data: a wallet.aes.json backup or the copy still stored under your Wallet ID. The search is built from what you remember. Lost Blockchain.com password: how to get back in
Forgotten second password
Older Blockchain.info wallets could add an optional second password that protects the private keys. If your main password works but the funds stay locked, this is usually why. Nothing stores the second password and Blockchain.com cannot reset it, so we search for it offline against your wallet.aes.json backup, which the main password opens. Forgot your Blockchain second password?
Encrypted wallet backup (wallet.aes.json)
You found a wallet.aes.json file or another Blockchain.info or Blockchain.com backup, but not the password that goes with it. The file holds the encrypted wallet, and the correct password is still needed to open it. We first check that the backup contains usable wallet data, then test candidates generated from what you remember about the password. Encrypted wallet backup recovery
Invalid or incomplete recovery phrase
A phrase with missing or misspelled words, or an uncertain word order, is rejected as invalid. The current DeFi Wallet uses 12 words. BIP-39 phrases can have 12, 15, 18, 21 or 24 words, so another length may point to an imported wallet, another setup or a legacy Blockchain.info phrase. We reconstruct phrases with up to four missing words, when the known words, their positions and an address you know leave a workable search. Blockchain.com recovery phrase guide
Legacy Blockchain.info recovery phrase
Some wallets created before 2016 came with a legacy recovery phrase of fewer or more than 12 words. It does not work like a modern seed phrase: it reveals the wallet password as it was when the phrase was made, so a password changed later may no longer match. If words are missing or uncertain, we reconstruct the phrase rather than brute-force the password. Legacy wallet recovery
Imported Bitcoin addresses missing after a restore
Addresses imported into a Blockchain.com wallet are not backed up by its recovery phrase. A restore can succeed while those coins seem gone, although they sit untouched on the blockchain. They need the original encrypted wallet data, a legacy backup or the private key that was imported, and we assess which of these survives. Zero balance after a restore
Browser wallet from 2011 to 2015 (Randstorm)
A wallet generated in a browser between 2011 and 2015 falls in the Randstorm window. Unciphered's 2023 disclosure traced the weakness to the SecureRandom() function in the JSBN library that early BitcoinJS used; its research began with a customer locked out of a Blockchain.com (previously Blockchain.info) wallet. Not every wallet of that era is affected, and impacted 2014 wallets are substantially harder than impacted 2012 ones. Where it applies, the private key can sometimes be reconstructed without the password or the phrase. Randstorm wallet recovery
Before you contact us
Common mistakes to avoid
- Don't use "reset password" before you know which product holds the coins. For the DeFi Wallet, a reset creates a new, empty wallet with a new Wallet ID and recovery phrase; the original wallet is not recovered.
- Don't keep retrying passwords in the Blockchain.com login form. Lockouts only slow things down, and the real search runs offline against your backup file or phrase material.
- Don't enter a partial or uncertain recovery phrase into any online tool, and never type your phrase into a page you reached through an email, an ad or a message. Fake Blockchain.com pages exist to capture it.
- Don't download "recovery" software from search results, ads or direct messages. Blockchain.com will never ask for your password or recovery phrase.
- Don't delete old emails from Blockchain.info or Blockchain.com. They can contain your Wallet ID.
- Never send your recovery phrase or passwords to anyone, including us, to get an assessment.
Information that helps the assessment
- Whether the coins sit in the custodial Trading Account, the DeFi Wallet or an older Blockchain.info wallet, and roughly when it was created.
- Whether you still have your Wallet ID and access to the email address the wallet was registered with.
- Whether an encrypted wallet backup (wallet.aes.json) still exists.
- Whatever you remember about the password: length, structure, words or patterns you used at the time.
- Whether a second password was ever set.
- What remains of a recovery phrase, including a legacy Blockchain.info phrase and its word count. Describe what you have; don't send the words.
- A public address that held the funds, so candidates can be checked against it.
Boundaries
What we do not do
Theft, scams or a wrong address
A confirmed blockchain transaction cannot be reversed, cancelled or redirected, by us or by anyone.
A completely lost recovery phrase
With no phrase, wallet file, device, backup or partial information left, there is nothing to reconstruct from.
Guaranteed outcomes
No honest service can guarantee success. Whether recovery is possible depends on what you still have, and the assessment tells you before you commit.
We tell you honestly what is realistic before you commit — including when the answer is no.
How it works
A clear process from first contact to handover.
Tell us what happened
Share the wallet or software name, approximate year, device, problem and what material still exists. Do not send a seed phrase, private key, password, wallet file or ID document.
Initial feasibility view
Once we have enough information, we usually explain the likely recovery route, the main uncertainties and an initial indication of duration.
Verify and agree
We verify identity and ownership or legal authority. Scope, working method, fee and sensitive-material handling are agreed in writing before sensitive work begins.
Transfer or hand over material
PGP, our secure encrypted upload environment, in-person handover or agreed shipment may be used. We request only what is needed and work with copies where possible.
Technical recovery
We test the agreed recovery route in a controlled environment. You receive meaningful updates when findings affect the outlook, scope or next decision.
Client-controlled handover
Access is handed back through the agreed route. You open the wallet and move the assets to a wallet you control; case material is then handled according to the agreement and privacy policy.
Trust
A real company with a verifiable process.
Registered & named
Registered in the Netherlands (KvK 75927276) with a named team and a physical office in Amsterdam.
A written agreement first
Scope, fee and security measures are agreed in writing before any work. If you prefer, we can sign an NDA before you share substantive case details.
Always non-custodial
We restore access; you move the coins yourself. We never hold, manage or transfer your assets.
Ownership is verified
Identity, ownership and legal authority are verified with risk-based KYC/AML checks.
Good to know about Blockchain.com recovery
- Two products under one name. Blockchain.com (formerly Blockchain.info) runs a custodial Trading Account, where the company holds the keys, and a non-custodial DeFi Wallet, where only you hold them. Recovery rules for one do not apply to the other.
- Custodial Trading Account. Its password is reset through Blockchain.com's normal login flow with email and identity verification. Balances held there sit with Blockchain.com, so regaining them is a support matter, not a recovery one.
- Two-step verification. A lost 2FA device is handled through Blockchain.com's own reset request, approved from the wallet's email address. We cannot bypass 2FA, and after a reset the wallet still opens only with its password or recovery phrase.
- Cryptocurrency a Blockchain.com wallet can store. The DeFi Wallet holds Bitcoin, Ethereum and other networks under one recovery phrase. The custodial Trading Account lists coins such as Litecoin, XRP and Dogecoin as well; balances held there sit with Blockchain.com.
Blockchain.com wallet recovery FAQ
Can Blockchain.com reset my DeFi Wallet password?
No. The encryption design makes that impossible; the Recovery Phrase is the route.
Can words be missing from a Blockchain.com recovery phrase?
Possibly. First identify the phrase format and length — older Blockchain.info wallets used a legacy phrase. Feasibility then depends on that format, the number and positions of unknown words, the known words and other reliable constraints. We check candidate phrases safely against an address you already know, and we can reconstruct phrases with up to four missing words.
I forgot my password for my Blockchain wallet. Can you recover it?
Possibly. If you still have the 12-word recovery phrase, you do not need the old password, because the phrase restores the wallet. Without the phrase, we search for the password against the encrypted wallet data; that can work when you remember something about how you built it.
My recovery phrase is lost. Can I still access my Blockchain wallet?
Possibly. The normal login uses your Wallet ID and password, not the phrase, so if you still know both, you can log in as usual. An active session, a wallet.aes.json backup or exported private keys can also get you back in. Your email address is a contact channel, not a key: it never held the phrase or the password. With no phrase, no backup and no wallet data, there is nothing to work from.
Can you also recover an old Blockchain.info wallet?
Yes, if the right material survives: the Wallet ID and password, a recovery phrase (legacy phrases included) or the original private keys. If the main password works but the second password blocks you, the encrypted wallet file can be downloaded with your Wallet ID and an email approval, and the second password is searched against it offline. Blockchain.com cannot reset either password.
Where do I find my Blockchain Wallet ID?
On the Blockchain.com login page, enter the email address the wallet was registered with; Blockchain.com then emails you the Wallet IDs linked to it. Old emails from Blockchain.info or Blockchain.com may also contain it. There is no lookup from a bitcoin address to a Wallet ID.
How much does crypto wallet recovery cost?
It depends on the wallet's value and how complex the case is: our success fee runs from 20% of the recovered amount down to 2%. The exact rate is agreed in writing before any work starts — no hidden costs and no hourly rates.
Do you take custody of the assets at any point?
No. We restore access; you open the wallet and move the funds yourself. We cannot initiate a transaction on your behalf.
Do I need to send my seed phrase or password?
No — first contact needs no sensitive material, and we never ask for it through forms or chat. Under a written agreement we can work with copies of wallet files in a controlled environment, so your keys stay under your control.
What if my wallet was stolen or I was scammed?
We do not take stolen-crypto or scam cases, and blockchain transactions cannot be reversed. That is a police and legal matter.
