Wallet
Electrum Wallet Recovery Service
Locked out of Electrum? We help when the password is forgotten, the seed is rejected or incomplete, a seed extension is lost, or an old wallet file won't open. Free assessment; no recovery, no fee.
Request an assessment+31 85 109 1211
- Since 2019Recovery specialist
- KvK 75927276Registered in the Netherlands
- AmsterdamPhysical office
- Non-custodialYou move the coins
Quick answers
Is my Electrum seed a BIP-39 seed?
No. Electrum uses its own seed format, so a BIP-39 checker will wrongly call a valid Electrum seed invalid.
I restored the seed and see a zero balance. What now?
Identify the phrase type first. Modern Electrum seeds encode the wallet’s derivation method; imported BIP-39 phrases require the original address type and derivation path. Compare the derived addresses with a known public address. Review the gap limit only if gaps between used addresses may be hiding transaction history.
Can the wallet file be recovered if I forgot the password?
The file is encrypted and Electrum has no reset. Recovery is a password search against the file, on a copy, using what you remember.
Can an Electrum seed with missing words be recovered?
Possibly. Electrum uses its own seed-version system rather than the BIP-39 checksum, so the first step is identifying the seed type. Feasibility then depends on the seed length, the number and positions of unknown words, the known words and other reliable constraints. We check candidate seeds safely against an address you already know, and we can reconstruct seeds with up to four missing words.
Our Electrum recovery services
Forgotten Electrum password
If you still have the seed, a forgotten password is not the real problem: restore the wallet from the seed and choose a new password. Electrum has no password reset, so without the seed the password becomes the barrier.
We then identify the wallet file's version and encryption format and test candidates against a copy of the file, offline. What you remember about the password, such as its pattern, length or period of use, decides whether a search is practical. How Electrum password recovery works
Seed phrase Electrum rejects as invalid
An "invalid seed" message does not prove your words are wrong. Electrum validates its own seeds with a version number, so a BIP-39 phrase from another wallet normally fails that check; it restores only through Electrum's BIP-39 option.
If the format is right, a misspelled word or two swapped words are the usual cause. Electrum seed phrases explained
Incomplete Electrum seed
If words are missing or uncertain, the seed may still be reconstructed against Electrum's own format. Modern Electrum seeds use the same 2,048-word list as BIP-39, so one missing word at a known position leaves 2,048 candidates. Each candidate must pass Electrum's version check before we test it against an address you know. We reconstruct seeds with up to four missing words. Recovering missing seed words
Forgotten seed extension
Electrum lets you extend a seed with custom words when you create a wallet. If you set an extension and no longer remember it, the seed alone does not fail: it silently restores a different, empty wallet. The extension is not the wallet password, and a new password does not replace it.
With the complete seed, we test extension candidates built from what you remember, the same way we test a password, until one produces an address you know. Recovering a forgotten passphrase
Corrupted or deleted wallet file
A damaged or deleted wallet file does not necessarily mean the keys are gone. If enough of the file survives on the drive, the keys may still be extracted from it. Stop writing to that drive, make a copy or disk image, and let all work happen on the copy, never on the original. What to do with a corrupted wallet file
Old wallet from an earlier Electrum version
Electrum's seed format, address types and wallet-file format have changed between versions since 2011. An old wallet restored under the wrong wallet type or address format shows a zero balance, even though the coins are still on the blockchain. An old-format seed that restores to an empty wallet needs version-aware handling, not panic.
We identify the version, seed type and derivation path before restoring. Zero balance after a restore
TrustedCoin 2FA wallet
Electrum's two-factor wallets are 2-of-3 multisig wallets with TrustedCoin as the remote co-signer. The seed holds two of the three master private keys, so the wallet can be restored from it even if TrustedCoin is offline or no longer available. Restore it as a wallet with two-factor authentication, not as a standard wallet. A lost authenticator app does not lose the wallet when the seed survives. Electrum 2FA recovery
Before you contact us
Common mistakes to avoid
- Don't type your seed into a website, including "seed checkers" and "recovery tools". Real recovery happens in the Electrum app or in offline tooling you run yourself.
- Don't assume an "invalid seed" message means your words are wrong; a BIP-39 phrase from another wallet needs Electrum's BIP-39 option.
- Don't install an "update" offered by a pop-up, an ad or a message. Download Electrum only from electrum.org and verify its signature.
- Don't open the only copy of an old wallet file in a newer Electrum. Some upgrades convert the file to a format that older versions cannot read.
- Don't keep writing to a drive after a wallet file goes missing or gets corrupted. New files can overwrite what is left.
- Don't trust anyone who contacts you as "Electrum support", and never buy or accept a wallet file from a stranger. Electrum has no customer service. How wallet-for-sale scams work
- Never share your full seed with anyone, including us, to get an assessment.
Information that helps the assessment
- Which wallet type you created: standard, SegWit, 2FA or multisig, or whether you imported a BIP-39 phrase from another wallet.
- Roughly which Electrum version you used, or when the wallet was created.
- What you still have: the seed, the wallet file, exported private keys, or a combination.
- What you remember about the password, such as its pattern, length or period of use.
- Whether you set a seed extension, and anything you remember about it.
- How many seed words you still have and roughly which ones are missing. Describe them; don't send the words.
- A receiving address the wallet used, so candidates can be checked against it.
Boundaries
What we do not do
Theft, scams or a wrong address
A confirmed blockchain transaction cannot be reversed, cancelled or redirected, by us or by anyone.
A completely lost recovery phrase
With no phrase, wallet file, device, backup or partial information left, there is nothing to reconstruct from.
Guaranteed outcomes
No honest service can guarantee success. Whether recovery is possible depends on what you still have, and the assessment tells you before you commit.
We tell you honestly what is realistic before you commit — including when the answer is no.
How it works
A clear process from first contact to handover.
Tell us what happened
Share the wallet or software name, approximate year, device, problem and what material still exists. Do not send a seed phrase, private key, password, wallet file or ID document.
Initial feasibility view
Once we have enough information, we usually explain the likely recovery route, the main uncertainties and an initial indication of duration.
Verify and agree
We verify identity and ownership or legal authority. Scope, working method, fee and sensitive-material handling are agreed in writing before sensitive work begins.
Transfer or hand over material
PGP, our secure encrypted upload environment, in-person handover or agreed shipment may be used. We request only what is needed and work with copies where possible.
Technical recovery
We test the agreed recovery route in a controlled environment. You receive meaningful updates when findings affect the outlook, scope or next decision.
Client-controlled handover
Access is handed back through the agreed route. You open the wallet and move the assets to a wallet you control; case material is then handled according to the agreement and privacy policy.
Trust
A real company with a verifiable process.
Registered & named
Registered in the Netherlands (KvK 75927276) with a named team and a physical office in Amsterdam.
A written agreement first
Scope, fee and security measures are agreed in writing before any work. If you prefer, we can sign an NDA before you share substantive case details.
Always non-custodial
We restore access; you move the coins yourself. We never hold, manage or transfer your assets.
Ownership is verified
Identity, ownership and legal authority are verified with risk-based KYC/AML checks.
Good to know about Electrum recovery
- Electrum seeds are not BIP-39. Modern Electrum seeds carry a version number that tells Electrum how to derive the wallet: standard, SegWit or 2FA. Older, pre-2.0 seeds need handling appropriate to their version. Seed standards compared
- How the wallet file is encrypted. Electrum distinguishes AES-256-CBC protection of the seed and private keys from ECIES encryption of the whole file, enabled by default since version 2.8. For password-protected whole-file encryption, it derives a key with 1,024 PBKDF2-HMAC-SHA512 rounds; the older double-SHA-256 derivation does not describe every file. The separate seed-to-master-key derivation uses 2,048 rounds.
- Search time. Password search speed depends on the encryption format, the hardware and the number of plausible candidates. For a partial seed, word count alone cannot give a reliable timeframe: feasibility depends on the seed version, known positions, plausible alternatives, a known receiving address, the wallet type and the available hardware. The assessment establishes those constraints before you rely on an estimate.
- Cryptocurrency an Electrum wallet can store. Electrum supports Bitcoin only, including Lightning payments. Wallets for other coins built on Electrum's code are separate projects. See Bitcoin wallet recovery.
- Coins taken through a fake Electrum. Coins that malware or a fake "update" sent to an attacker's address cannot be brought back by anyone, because a confirmed transaction is final. The same applies to coins sent to a wrong address.
Electrum wallet recovery FAQ
How is Electrum recovery different from other wallets?
Electrum uses its own seed format instead of BIP-39, and it has several wallet types: standard, SegWit, 2FA and multisig, plus pre-2.0 seeds. Often the problem is not lost information but a wrong assumption about it: a valid seed tested against the wrong standard, or a forgotten password that the seed makes irrelevant.
I still have my seed but forgot my password. Is that a problem?
No. Restore the wallet from the seed in Electrum and choose a new password; the old one no longer matters. If you added a seed extension, you need that too.
What is an Electrum seed extension, and does it matter?
It is an optional set of custom words added to the seed when the wallet was created. Without it, the same seed opens a different, empty wallet with no error message. If you ever set one, it matters as much as the seed itself.
Can I recover an Electrum wallet without the seed phrase?
Only if you still have the wallet file or exported private keys. With an encrypted file, the password is the remaining barrier, and the search runs against a copy. With no seed, no wallet file and no exported private keys, nothing exists to search, and we say so plainly in the assessment.
How long does Electrum recovery take?
It depends on what is missing. A password or seed search has no fixed duration, because the number of candidates decides it. Most cases take a few days to a few weeks; complex searches can take months. After the free assessment you get a realistic estimate.
How much does crypto wallet recovery cost?
It depends on the wallet's value and how complex the case is: our success fee runs from 20% of the recovered amount down to 2%. The exact rate is agreed in writing before any work starts — no hidden costs and no hourly rates.
Do you take custody of the assets at any point?
No. We restore access; you open the wallet and move the funds yourself. We cannot initiate a transaction on your behalf.
Do I need to send my seed phrase or password?
No — first contact needs no sensitive material, and we never ask for it through forms or chat. Under a written agreement we can work with copies of wallet files in a controlled environment, so your keys stay under your control.
What if my wallet was stolen or I was scammed?
We do not take stolen-crypto or scam cases, and blockchain transactions cannot be reversed. That is a police and legal matter.
