How to Restore a Ledger Without the Device (Lost, Broken or Reset)

Your Ledger device is gone: lost in a move, physically broken, stolen, or simply dead after years of use. The first question is whether your funds went with it. They didn't. Your Bitcoin, Ethereum, and any other assets held through the wallet exist on the blockchain, not on a chip inside the device. What the Ledger stored were the private keys that prove you control specific addresses. As long as you have a way to regenerate those keys, you can restore full access without the original hardware.

What you actually need

The usual restoration route is your 24-word BIP-39 recovery phrase. To find the original accounts, use a wallet that supports the relevant networks, derivation paths and address types, then re-add the accounts and synchronize. If you also used a BIP39 passphrase (the optional 25th word that creates a hidden wallet layer), you'll need that as well to reach those accounts. If your phrase is incomplete or you're uncertain about some words, see what a partial phrase can still recover.

Restoring on a new Ledger device

Order a replacement from ledger.com or from an officially listed authorized reseller, and avoid marketplaces, where counterfeit devices have been documented. When the device arrives, follow Ledger's official setup and Genuine Check instructions. Packaging tape, seals or holographic stickers do not prove that a device is genuine. During initial setup, choose 'Restore from recovery phrase' rather than 'Set up as new device' on a Nano; on a Stax, Flex or Nano Gen5, choose 'Recover access to your existing assets', then 'Use my Secret Recovery Phrase'. Either way, the device has you choose a new PIN before you enter the words, as Ledger's restore guide shows. Enter your 24 words in the original order: the device checks every word against the BIP39 word list as you enter it and verifies the checksum after the final word. If the phrase is correct, all private keys are regenerated. Open Ledger Wallet (formerly Ledger Live), re-add your accounts, and your balances load from the blockchain.

For the full Nano S and Nano X steps, including what to do if the device rejects the phrase, see the Nano restoration walkthrough.

Restoring on a different hardware wallet

Because Ledger uses the BIP39 standard, your seed phrase works on most other hardware wallets: Trezor, Coldcard, BitBox, and others. Select the seed-restore option during setup and enter your 24 words in order. BIP-39 compatibility alone is not enough: the wallet must also support the original network, derivation paths, account and address types, and any passphrase used.

Three caveats are worth knowing before you switch. If you used Ledger-specific account derivation paths for some assets, those accounts may not appear automatically on a different device. The accounts exist, but the new wallet may be looking at different paths. When the other device asks whether you want a 12-, 18-, or 24-word phrase during restore, choose the length that matches yours exactly. And Coldcard is Bitcoin-only: it imports a Ledger phrase for your bitcoin, but it does not support altcoins, so your other coins need another wallet (Coldcard's migration guide).

Restoring using a software wallet

If you need access immediately and can't wait for replacement hardware, you can import your seed phrase into a software wallet: Electrum for Bitcoin, or MetaMask for Ethereum, whose import guide covers 24-word phrases. Before you rely on a multi-asset wallet, check that it accepts 24 words: Exodus, for example, is built around a 12-word secret key. Your balances appear as soon as the wallet syncs. This is a lower-security option than hardware storage: a software wallet on a connected device is more exposed to malware and phishing than a hardware wallet that keeps private keys isolated from the internet inside a Secure Element. Ledger devices still communicate with a host over USB or Bluetooth, but the private keys never leave the Secure Element — only the already-signed transaction is sent back out. Ledger explains this boundary in its hardware-wallet architecture guide. This is a temporary measure: move significant amounts to new hardware storage as soon as it's available. Only ever type the phrase into the wallet app itself, never into a website that "checks" or "verifies" it.

If the device was stolen

A thief needs your PIN and gets three tries: after the third incorrect attempt the device wipes itself. This is the same security feature that locks out anyone who forgets their own PIN. Even so, Ledger strongly recommends moving your funds to new accounts under a new recovery phrase, and insists on it if your PIN was weak (Ledger's lost or stolen guide). If there is any possibility the phrase was exposed — the device and the backup were in the same bag, the thief saw your notes, or you wrote the words into the device's packaging — do the same: restore on a new device, then transfer everything to a fresh wallet with a new seed phrase before assuming the situation is secure.

Restoring with a passphrase

Restore the base 24 words first. Once that's complete, attach the passphrase on the new device to access the hidden wallet: on a Nano S Plus or Nano X, Settings > Security > Passphrase; on a Stax, Flex or Nano Gen5, Settings > Advanced > Set passphrase (Ledger's passphrase guide). You need both pieces: the 24 words alone open only the base wallet, not the hidden one. If you've forgotten the passphrase itself, that's a separate problem with its own recovery approach: see how a forgotten Ledger passphrase is recovered before assuming the hidden wallet is permanently inaccessible.

If you don't have the recovery phrase

Without the 24-word phrase, standard restoration isn't possible. Two Ledger services can stand in for it, but only if you set them up before the loss: a Ledger Recover subscription or a Ledger Recovery Key card. Otherwise, check whether "I don't have the phrase" really means "I have most of it". If you know which positions are missing, a single missing word is a bounded search over 2,048 candidates; two missing words is about 4.2 million combinations; three is around 8.6 billion; four is roughly 17.6 trillion and still feasible with serious hardware and additional constraints. Crypto Recovers works with phrases missing up to four words. Faded, torn, or uncertain words are still recovery material: they narrow the search, they don't end it. The arithmetic behind each case is explained in our missing-word guide, and our Ledger seed phrase recovery guide covers the Ledger-specific options. If you have a partial phrase or a damaged card, get a free Ledger wallet recovery assessment and we'll tell you honestly what's technically viable before any commitment is made. We work on a no recovery, no fee basis.

Should the assessment lead to a recovery, we never take custody of your coins. You open the restored wallet, move everything yourself to a new wallet you've set up, and pay the agreed fee separately, as the contract sets out.

FAQ: Ledger restoration

Can I restore a Ledger wallet without the device?

Yes, with a usable backup. When restoring from the 24-word phrase, use any required passphrase and a wallet that supports the original networks, derivation paths and account types. The original device is not required.

Do I need my PIN to restore a Ledger on a new device?

No. The PIN only unlocks the physical device. Restoration on new hardware uses the 24-word recovery phrase, not the PIN, and you choose a new PIN during setup.

Is it safe to restore my Ledger phrase in a software wallet?

It works, but it is less secure: a connected device is exposed to malware and phishing. Use a software wallet only as a temporary measure and move significant funds to hardware afterward.

What if my recovery phrase is missing words?

A partial phrase can be recoverable. Crypto Recovers works with phrases missing up to four words, but word count alone does not determine feasibility or duration. Phrase length, known word positions, plausible alternatives, an old receiving address, derivation paths and available hardware all change the search. A completely lost phrase with no usable constraints is not recoverable by anyone; a partial phrase should be assessed before any timeframe is quoted.

Will my transaction history appear after restoring without the device?

Yes. Balances and history are on the blockchain; once the restored wallet syncs and you re-add the same accounts, everything reappears.