Wallet
Trust Wallet Recovery Service
Locked out of Trust Wallet? We help when the recovery phrase is incomplete, misread or rejected as invalid, or when a restored wallet shows missing coins. Free assessment; no recovery, no fee.
Request an assessment+31 85 109 1211
- Since 2019Recovery specialist
- KvK 75927276Registered in the Netherlands
- AmsterdamPhysical office
- Non-custodialYou move the coins
Quick answers
What is the Trust Wallet backup?
A recovery phrase or an encrypted cloud backup configured beforehand. Cloud restoration needs the original Google Drive or iCloud account and the backup’s encryption password. The app passcode protects the installation; it does not replace a backup.
Why does a restored wallet show zero for some coins?
Multi-chain wallets restore per chain: re-enable the networks you held and re-add accounts; a zero balance after restore is usually a network or account-index issue.
Can Trust Wallet support reset a lost phrase?
No. Trust Wallet is non-custodial and has no server copy of your phrase.
Our Trust Wallet recovery services
Missing or unreadable words in the recovery phrase
Trust Wallet's BIP-39 recovery phrase has 12 words by default, and 24-word phrases are supported. When several words are missing, unreadable or in the wrong order, the app cannot restore the wallet, but a partial phrase can provide enough information for a structured search. We reconstruct phrases with up to four missing words, using the checksum and an address you know to confirm the right phrase. Which positions are known decides how large the search is. What to do with an incomplete recovery phrase
Recovery phrase rejected as invalid
Every word must match the BIP-39 list exactly and stand in its original order, so one misspelled, misread or swapped word usually makes Trust Wallet reject the phrase. When the phrase exists but is uncertain, a systematic search over the doubtful words is safer than guessing in the app. Each candidate has to pass the checksum and match an address the wallet used. Why a phrase is rejected as invalid
Restored wallet shows zero or missing coins
Assets live per network, so after a restore each network you used, such as Ethereum or BNB Chain, must be active, and some coins need to be re-added. When a balance still does not appear across the expected networks and accounts, the phrase may differ from the original, or the funds may sit on a derivation path the restored wallet does not show. We check the correct derivation and the accounts against an address you know. Zero balance after a restore
Forgotten Trust Wallet passcode
The passcode locks the local app; it does not recreate the wallet's keys. Trust Wallet offers no passcode recovery: the only way back is to reinstall the app and restore the wallet from the recovery phrase, or from a previously configured encrypted cloud backup. Before reinstalling, confirm that you have a usable backup. Without one, preserve any installation that may still provide access, and if part of the phrase survives, we search for the missing words. Trust Wallet lost recovery phrase: what you can do
Lost phone or deleted app
The coins stay on the blockchain, not on the phone. A fresh installation needs a usable recovery phrase or the encrypted cloud backup, with the original Google Drive or iCloud account and the backup's encryption password. Check whether another phone or the Trust Wallet browser extension still opens the wallet, and write the phrase down there. With no recovery words, accessible app, usable cloud backup or other copy of the keys, there is no key material from which to restore access. Recover access to a wallet on a phone
Before you contact us
Common mistakes to avoid
- Don't reinstall Trust Wallet before you have confirmed a usable backup. Without one, preserve any installation that may still provide access.
- Don't treat the passcode as a backup. It locks the app; the recovery phrase is the backup.
- Never enter a Trust Wallet phrase into a website or "verification" tool.
- Don't share the phrase with anyone claiming to be Trust Wallet support. Trust Wallet never asks for it.
- Never send the words, the cloud backup password or a private key to anyone, including us. The assessment needs only a description of what you have.
Information that helps the assessment
- What remains of the recovery phrase: whether it had 12 or 24 words, how many you still have, and which positions are missing or uncertain. Describe them; don't send the words.
- Whether an encrypted cloud backup was set up, and whether you still have the original Google Drive or iCloud account and the backup's encryption password.
- Whether any phone, or the Trust Wallet browser extension on a computer, may still open the wallet.
- Which networks and coins the wallet held, such as Bitcoin, Ethereum or BNB Chain.
- A wallet address you know the wallet used, for example from an exchange withdrawal.
- What happened, and what you have already tried.
Boundaries
What we do not do
Theft, scams or a wrong address
A confirmed blockchain transaction cannot be reversed, cancelled or redirected, by us or by anyone.
A completely lost recovery phrase
With no phrase, wallet file, device, backup or partial information left, there is nothing to reconstruct from.
Guaranteed outcomes
No honest service can guarantee success. Whether recovery is possible depends on what you still have, and the assessment tells you before you commit.
We tell you honestly what is realistic before you commit — including when the answer is no.
How it works
A clear process from first contact to handover.
Tell us what happened
Share the wallet or software name, approximate year, device, problem and what material still exists. Do not send a seed phrase, private key, password, wallet file or ID document.
Initial feasibility view
Once we have enough information, we usually explain the likely recovery route, the main uncertainties and an initial indication of duration.
Verify and agree
We verify identity and ownership or legal authority. Scope, working method, fee and sensitive-material handling are agreed in writing before sensitive work begins.
Transfer or hand over material
PGP, our secure encrypted upload environment, in-person handover or agreed shipment may be used. We request only what is needed and work with copies where possible.
Technical recovery
We test the agreed recovery route in a controlled environment. You receive meaningful updates when findings affect the outlook, scope or next decision.
Client-controlled handover
Access is handed back through the agreed route. You open the wallet and move the assets to a wallet you control; case material is then handled according to the agreement and privacy policy.
Trust
A real company with a verifiable process.
Registered & named
Registered in the Netherlands (KvK 75927276) with a named team and a physical office in Amsterdam.
A written agreement first
Scope, fee and security measures are agreed in writing before any work. If you prefer, we can sign an NDA before you share substantive case details.
Always non-custodial
We restore access; you move the coins yourself. We never hold, manage or transfer your assets.
Ownership is verified
Identity, ownership and legal authority are verified with risk-based KYC/AML checks.
Good to know about Trust Wallet recovery
- The encrypted cloud backup. It is stored in your own Google Drive or iCloud account, not on Trust Wallet's servers. Restoring it requires that original cloud account and the encryption password chosen for the backup, which is separate from both your cloud account password and the app passcode. Trust Wallet cannot reset or recover that encryption password, and the backup cannot be set up after access is lost.
- SWIFT wallets. These Trust Wallet accounts use a passkey instead of a recovery phrase, saved in Apple's Passwords or Google Password Manager. On a new device the wallet comes back through the same Apple or Google account. Trust Wallet advises against editing or deleting that passkey, because doing so may cost you access.
- Cryptocurrency Trust Wallet can store. Bitcoin, Ethereum, Solana, BNB Smart Chain and many other networks. See also Bitcoin and Ethereum wallet recovery.
Trust Wallet recovery FAQ
Can I see my Trust Wallet recovery phrase if the app still opens?
Yes. Tap the wallet name at the top of the home screen, tap the three dots next to it and choose Manual Backup; the app asks for your passcode or biometrics first. Write the words on paper in the order shown, and do it before the phone is reset, replaced or lost.
How long does Trust Wallet recovery take?
It depends on how many words are missing, whether their positions are known and whether an address can confirm the candidates. The assessment gives you an estimate for your case before any work starts. How long crypto recovery can take
Someone claiming to be Trust Wallet support asked for my phrase. Is that real?
No. Trust Wallet states that it will never ask for your secret phrase, and anyone who does is trying to steal your funds. If you have already shared any part of the phrase, treat it as compromised: create a new wallet yourself and move what you still control to it.
How much does crypto wallet recovery cost?
It depends on the wallet's value and how complex the case is: our success fee runs from 20% of the recovered amount down to 2%. The exact rate is agreed in writing before any work starts — no hidden costs and no hourly rates.
Do you take custody of the assets at any point?
No. We restore access; you open the wallet and move the funds yourself. We cannot initiate a transaction on your behalf.
Do I need to send my seed phrase or password?
No — first contact needs no sensitive material, and we never ask for it through forms or chat. Under a written agreement we can work with copies of wallet files in a controlled environment, so your keys stay under your control.
What if my wallet was stolen or I was scammed?
We do not take stolen-crypto or scam cases, and blockchain transactions cannot be reversed. That is a police and legal matter.
