Wallet
Coinomi Wallet Recovery Service
Locked out of Coinomi? We help with forgotten passwords and passphrases, invalid or incomplete recovery phrases and zero balances after a restore. Free assessment; no recovery, no fee.
Request an assessment+31 85 109 1211
- Since 2019Recovery specialist
- KvK 75927276Registered in the Netherlands
- AmsterdamPhysical office
- Non-custodialYou move the coins
Quick answers
Is Coinomi’s phrase BIP-39?
Coinomi creates a 24-word BIP-39 phrase by default and can import 12- or 18-word phrases. Another wallet needs a compatible BIP-39 implementation and the same passphrase, derivation path, account and network settings to reproduce the expected addresses.
Why do some tokens not show after restore?
Tokens live on the same address as the chain’s native coin; select the correct network and add the token, and the balance shows.
Does Coinomi have a password reset?
Only with the recovery phrase. The app password locks the wallet on your device; restoring from the phrase lets you set a new password. Without the phrase there is no reset.
Our Coinomi recovery services
Forgotten Coinomi password
Coinomi's app password locks the wallet on that device only. Coinomi cannot reset it without the recovery phrase; with the phrase, you can set a new password or restore the wallet without the old one. If the phrase is gone but the wallet data is preserved, and the wallet was protected with a password, we assess a password search against that data, built from what you remember. Forgot your wallet password?
Invalid or incomplete recovery phrase
Coinomi creates a 24-word phrase by default and restores 12- or 18-word phrases imported from other wallets, and the exact word order matters. If words are missing, unreadable, faded on an old backup or in the wrong order, we verify what survives and reconstruct phrases with up to four missing words, when the known positions and an address you know leave a workable search. Incomplete recovery phrase
Forgotten BIP-39 passphrase
Coinomi lets you add an optional passphrase to the seed; wallets have none by default. A wrong or missing passphrase shows no error: it silently opens a different wallet with no balance. Remembered fragments and a known receiving address turn the search from blind guessing into something bounded, and every forgotten passphrase requires a case-specific assessment. Forgotten passphrase
Zero balance after a restore
One seed derives many coins, but Coinomi does not remember which coins you displayed, so each coin account is added again after a restore, on the correct network. A balance can also stay hidden behind a missing passphrase, a secondary wallet of the same coin or a different derivation path. We check the accounts you held against an address you know before anyone concludes the funds are gone. Zero balance after a restore
Coinomi phrase not working in another wallet
Coinomi follows the BIP-39 model, so its phrase can open the same funds in other compatible wallets, but only where the derivation path and network match. The reverse can fail too: Coinomi restores phrases only from BIP-44-compliant wallets, and Electrum seeds cannot be used in it. We identify the standard and the paths your phrase needs. Coinomi recovery guide
Before you contact us
Common mistakes to avoid
- Never enter a Coinomi phrase into a website or app that offers to check your balance.
- Don't keep guessing the app PIN on Android. With PIN brute-force protection switched on, too many wrong entries permanently delete the wallets from the device.
- Don't add a passphrase during a restore unless the wallet had one. A passphrase that was never set opens a different, empty wallet.
- Don't uninstall Coinomi or reset the phone while it still holds the only copy of the wallet.
- Don't conclude the funds are gone because a restored wallet shows zero. Add the coins you held first.
- Never send your recovery phrase, passphrase or password to anyone, including us, to get an assessment.
Information that helps the assessment
- Where Coinomi ran (Android, iOS or desktop) and whether the app still opens.
- What remains of the recovery phrase and how many words it had, including faded or uncertain words. Describe what you have; don't send the words.
- Whether a passphrase was set, and any fragments you remember: length, words or characters.
- How the app was locked (password, PIN or fingerprint) and what you remember about the password.
- Which coins and tokens the wallet held, and on which networks.
- A receiving address you know held funds.
Boundaries
What we do not do
Theft, scams or a wrong address
A confirmed blockchain transaction cannot be reversed, cancelled or redirected, by us or by anyone.
A completely lost recovery phrase
With no phrase, wallet file, device, backup or partial information left, there is nothing to reconstruct from.
Guaranteed outcomes
No honest service can guarantee success. Whether recovery is possible depends on what you still have, and the assessment tells you before you commit.
We tell you honestly what is realistic before you commit — including when the answer is no.
How it works
A clear process from first contact to handover.
Tell us what happened
Share the wallet or software name, approximate year, device, problem and what material still exists. Do not send a seed phrase, private key, password, wallet file or ID document.
Initial feasibility view
Once we have enough information, we usually explain the likely recovery route, the main uncertainties and an initial indication of duration.
Verify and agree
We verify identity and ownership or legal authority. Scope, working method, fee and sensitive-material handling are agreed in writing before sensitive work begins.
Transfer or hand over material
PGP, our secure encrypted upload environment, in-person handover or agreed shipment may be used. We request only what is needed and work with copies where possible.
Technical recovery
We test the agreed recovery route in a controlled environment. You receive meaningful updates when findings affect the outlook, scope or next decision.
Client-controlled handover
Access is handed back through the agreed route. You open the wallet and move the assets to a wallet you control; case material is then handled according to the agreement and privacy policy.
Trust
A real company with a verifiable process.
Registered & named
Registered in the Netherlands (KvK 75927276) with a named team and a physical office in Amsterdam.
A written agreement first
Scope, fee and security measures are agreed in writing before any work. If you prefer, we can sign an NDA before you share substantive case details.
Always non-custodial
We restore access; you move the coins yourself. We never hold, manage or transfer your assets.
Ownership is verified
Identity, ownership and legal authority are verified with risk-based KYC/AML checks.
Good to know about Coinomi recovery
- The phrase is the backup. The app password or PIN only locks the local app: with the phrase, the wallet can be restored without it. The app password is not a backup; the phrase is.
- Nothing on Coinomi's servers. The seed and private keys never leave your device and are encrypted with a key derived from your app password, so Coinomi cannot retrieve a lost phrase for you.
- One seed, many coins. Keep notes of which coins were in the wallet: it makes restore verification much easier.
- Several wallets side by side. Coinomi can hold more than one wallet, and more than one wallet per coin. A zero balance in one can mean the funds sit in another wallet or under another phrase.
Coinomi wallet recovery FAQ
Where can I see my Coinomi recovery phrase again?
If the wallet still opens and you know its password, go to Settings, Manage wallets, select the wallet and choose Recovery Phrase. Write the words down in order and keep them offline.
What should I do if I lose my phone with Coinomi on it?
Install Coinomi on a new device, restore the wallet with the recovery phrase and the passphrase if one was set, then add the coins you held. Without the phrase or another backup, a wallet on a lost phone cannot be reached: the phrase never leaves the device, and Coinomi cannot retrieve it.
Can I restore my Coinomi wallet without the recovery phrase?
Only through what survives. Preserved data from a password-protected wallet can be assessed for a password search. If no recovery phrase, usable backup or recoverable wallet data remains, there is no material from which to restore access.
How much does crypto wallet recovery cost?
It depends on the wallet's value and how complex the case is: our success fee runs from 20% of the recovered amount down to 2%. The exact rate is agreed in writing before any work starts — no hidden costs and no hourly rates.
Do you take custody of the assets at any point?
No. We restore access; you open the wallet and move the funds yourself. We cannot initiate a transaction on your behalf.
Do I need to send my seed phrase or password?
No — first contact needs no sensitive material, and we never ask for it through forms or chat. Under a written agreement we can work with copies of wallet files in a controlled environment, so your keys stay under your control.
What if my wallet was stolen or I was scammed?
We do not take stolen-crypto or scam cases, and blockchain transactions cannot be reversed. That is a police and legal matter.
