Jaxx Liberty Discontinued: How to Recover Your Jaxx Wallet

Jaxx Liberty was discontinued on March 27, 2023. The apps were pulled from the stores, the website went offline, and Decentral moved on, which left a lot of holders unable to open a wallet that no longer exists as working software. Your crypto was never kept inside the app, though. It is on the blockchain, controlled by keys that Jaxx derived from the 12-word backup phrase it gave you at setup. If you still have that phrase, recovery is straightforward. If you do not, it depends on what else survives: the original device, a backup, or part of the phrase.

Choose the route that matches your backup

• Complete phrase: restore it in a maintained wallet that supports the relevant network and address settings.
• Original device: preserve the app data before updating, reinstalling or resetting anything.
• Existing backup or key export: keep the original. A wallet-data backup may need assessment; a private key covers its corresponding account, not every Jaxx asset.
• Partial phrase: record which words and positions are certain. Feasibility depends on what is missing; it is not guaranteed.

Describe the available material in an assessment without sending the phrase, private keys or passwords.

What you need to know before you start

Jaxx used a 12-word BIP-39 recovery phrase. The phrase can recreate its derived keys after the app’s retirement, but the replacement wallet must support the asset, network and derivation path. BIP-39 support alone does not mean every Jaxx account will appear.

The phrase is the main backup, not the only potentially useful recovery material. Original app data, device backups and previously exported private keys may also matter.

Preserve an old installation before using it

Prefer a phrase backup you already stored independently. Do not download a replacement Jaxx app to retrieve it. If the original device remains, preserve its data before attempting access and avoid resets or reinstallations.

An accessible installation may still contain the phrase and account records. Handle it cautiously: Edge changed its migration advice after reports of losses during key extraction, recommending an existing phrase backup instead. Its migration warning explains why exposing keys is not a routine first step.

Keep known receiving addresses, the assets and networks used, and any earlier key exports. Old displayed balances may be stale. If the app no longer opens, preserve the device and its backups for assessment.

Method 1: Recover with your 12-word seed phrase

1. Find the 12-word backup phrase.
2. Choose a compatible BIP39 wallet (Edge, Exodus, MetaMask or another maintained wallet). Download it only from the official site or app store — never from a search ad.
3. Install the wallet and choose "Restore" or "Import Wallet".
4. Enter the 12 words in the exact order they were given to you.
5. Check the derivation paths for the coins you held (see below) and re-add tokens such as ERC-20 assets.
6. Confirm the balances, then move the funds to a fresh wallet you set up yourself and keep the new phrase offline.

Never enter your 12 words into a website, and never send them through forms or chat.

Derivation paths by coin

Jaxx derived addresses from the phrase using different paths for different assets. The replacement wallet must support the relevant network and path; not every wallet exposes a manual path setting:

If a balance is missing after restoring, check the path setting in the new wallet before assuming the coins are lost. Jaxx's older address formats can cause the new wallet to check different addresses. Compare the restored addresses with a known address from Jaxx and check its balance and transaction history on the correct network before drawing a conclusion.

Method 2: Recover from the original device

If you no longer have the phrase, the original device may still hold it:

• The app is still installed: open it and read the phrase out before the device is retired or wiped.
• An old phone or computer: search it for notes, screenshots, a password-manager entry or a device backup before you do anything else with it.

Desktop (Windows, macOS, Linux)

The desktop app kept its wallet data in your user account's application-data folder. On Windows that is %APPDATA%\com.liberty.jaxx\IndexedDB; on macOS and Linux, search your user folder for a folder named com.liberty.jaxx.

• If the folder is still there, copy the whole folder to a USB drive and leave the original computer as it is. Work only on the copy, on a computer that is not connected to the internet.
• Never open the data with a downloaded copy of Jaxx: every copy still offered online is outdated or fake.
• Treat the folder as sensitive. Wallet-stealing malware searches for exactly this location (Trend Micro), so never upload it to a website or send it to anyone who contacts you first offering help.

Phone (iOS, Android)

The mobile app kept its wallet data in the app's own storage on the phone.

• While the app is installed, the data is still on the phone: leave the phone as it is and don't delete the app.
• Deleting the app removes its data from the phone (Apple), and a factory reset erases everything on it.
• An old iPhone backup can still hold the data, because iCloud backups include app data (Apple). On Android, it depends on the app. Keep old phones and backups until they have been checked.

Method 3: Recover from a backup or export

If you exported private keys or saved a backup while Jaxx Liberty still worked, check your files, email and cloud storage for them. An exported private key can be imported into a compatible wallet for its own cryptocurrency, one address at a time.

Method 4: Recover with a partial seed phrase

• A partial phrase: reconstruction is a bounded search. One missing word is 2,048 candidates; two are about 4.2 million; three are about 8.6 billion; four are about 17.6 trillion — each stage is slower, but with the other words exact it stays within reach of GPU tools, and Crypto Recovers works with up to four missing words. The word list and checksum are what make this possible.
• No phrase, no device, no backup: the wallet cannot be rebuilt. No service can reconstruct keys that were never written down anywhere.

Common issues and solutions

What if the phrase is rejected?

Entering the 12-word phrase incorrectly invalidates it: the words must be in the exact order and spelled correctly, and one typo or a swapped word changes everything. Every word must be on the BIP-39 word list; a word that is not on the list is misspelled. If words are missing or uncertain, that is a bounded search — see the incomplete recovery phrase page and our guide to an invalid recovery phrase.

What if the balance shows zero?

• The new wallet may scan a different derivation path than Jaxx Liberty did. If that is the cause, selecting the original path in compatible software can restore the expected addresses. Compare them with addresses you previously used.
• Re-add the assets you held and check the network. If a balance is still missing, check the known address and its transaction history in a block explorer; a zero balance in the app alone does not show whether funds remain there.

What to avoid

• Jaxx itself is gone: do not trust 'Jaxx recovery' downloads or login pages, and treat any app or site calling itself "Jaxx 2.0" or "New Jaxx" as a scam.
• No legitimate recovery service contacts victims first or asks for your full 12-word phrase by email, direct message or chat. Never enter the phrase into a site that offers to "check" or "validate" it.

What to gather

The mnemonic (or as many words as you are sure of), any backup file from the wallet's data folder, the coins and networks you used, and what you remember about a password or passphrase if one was set. That's enough for a free assessment; no secrets need to be sent through forms or chat.

Tried everything and still locked out?

If the phrase is missing words, the order is uncertain, or a restored wallet still looks empty after you've checked the paths, that's the point to ask us. We've done recoveries since 2019, and our Jaxx and Jaxx Liberty recovery service covers partial-phrase reconstruction, derivation-path checks and old backup files. The first assessment is free and needs no sensitive material.

What Jaxx Liberty was

Jaxx was a multi-coin wallet by Decentral. The original Jaxx launched in beta in February 2016; the redesigned successor, Jaxx Liberty, arrived in 2018. It stood out for supporting dozens of cryptocurrencies in one app — Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dash, Dogecoin and many others — and for its early integration with ShapeShift. It was non-custodial: Decentral never touched or controlled your money.

FAQ: Jaxx Liberty recovery

What is the Jaxx Liberty wallet?

Jaxx Liberty, launched in 2018, was the redesigned successor to the original Jaxx wallet, which had appeared in beta in 2016. Users could manage dozens of cryptocurrencies in one app, with a 12-word backup phrase and full control of their keys.

What coins did Jaxx Liberty support?

More than 80 crypto assets, with about a dozen shown by default, including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dash, Dogecoin, Ethereum Classic, Zcash and many ERC-20 tokens. All of them were derived from the one 12-word BIP-39 phrase, which is why that phrase alone can restore them in a maintained wallet.

What happened to the Jaxx Liberty wallet?

Jaxx Liberty stopped its services on March 27, 2023. The apps no longer update and transactions no longer run through them, but the wallet was never custodial, so the keys stayed with the users.

Is there a new version of Jaxx?

No. Decentral, the company behind Jaxx Liberty, has not released a successor wallet. Anything calling itself "Jaxx 2.0" or "New Jaxx" is not official and should be treated as a scam.

Can I still use Jaxx Liberty in 2026?

No. Jaxx Liberty was retired on March 27, 2023. It no longer receives updates, no longer connects to any network, and transactions no longer run through it, so even an installed copy cannot send or receive. Restoring your phrase in a maintained wallet is the reliable route.

Do I need Jaxx to restore my wallet?

No. Use a maintained wallet that supports the phrase’s standard, the relevant network and Jaxx’s address derivation. Check each asset against a known address.

How can I recover my Jaxx Liberty wallet?

Move the funds to another wallet like Edge or Exodus using your 12-word backup phrase. The phrase restores the same addresses; the new wallet is just the interface.

Where can I find my 12-word backup phrase?

If you still have the Jaxx Liberty app, look under "Security" for the backup phrase. You can also check old notes, password managers and backups from when you first used the wallet.

How do I migrate to Edge or Exodus?

Download the wallet from its official site or app store, choose "Restore" or "Import Wallet", and enter the 12 words in the exact order they were given to you. Then check the derivation paths for the coins you held and re-add tokens such as ERC-20 assets.

What derivation paths should I use?

Bitcoin: m/44'/0'/0'. Ethereum and its tokens: m/44'/60'/0'/0/0. Bitcoin Cash: m/44'/145'/0'. Dash: m/44'/5'/0'. Dogecoin: m/44'/3'/0'. Litecoin: m/44'/2'/0' (P2PKH, legacy).

I have part of the phrase — can it be rebuilt?

Often, yes. Each missing word multiplies the raw candidate count by 2,048 (one word: 2,048; two: about 4.2 million; three: about 8.6 billion; four: about 17.6 trillion), and the checksum discards most of them before any key is derived. Crypto Recovers works with up to four missing words, as long as the words you do have are exact and in the right positions. With nothing to start from, there's nothing to search.

I found my Jaxx phrase but one word does not look right. What do I do?

Check the word against the BIP-39 word list. If it is not on the list, it is misspelled. If it is on the list but the phrase is still rejected, the usual causes are a swapped pair of words or a misread from handwriting ("cliff" for "clip", an "n" read as "m"). A single wrong word is one of the fastest cases to fix, by hand or with a bounded search.

I restored the phrase but a balance is missing — what now?

Check three things before you assume anything: the network, the address type or derivation path (the table above lists Jaxx's), and whether the token was re-added in the new wallet. A successful restore for one asset does not confirm that the replacement wallet supports every other asset; check each network and address separately.

Where can I get professional help?

Contact us. Crypto Recovers has done recoveries since 2019, and the first assessment is free.